Well it took all of one hour after publishing the last post and I received a phone call from the CEO's office. They apologized profusely and offered to resolve the issue by sending me a brand new blackberry ASAP. Of course I had to pay the $90 deductible. So again after more than paying for the phone in premiums I finally received the phone that I was entitled to.
It's been less than 72 hours and the handful of people that I've shared this story with either know someone or they themselves have had a similar experience with Asurion. Here's the thing most people just get frustrated and give up. Asurion makes a bigger profit. It begs the question. Just how many people have the screwed over?!!!
Saturday, March 7, 2009
Thursday, March 5, 2009
Who Else Thinks Asurion Sucks
I've had insurance on my cell phones for atleast 6 years. I pay a total of $10 per month for these two lines. I had my phone stolen on December 22nd. It's now March 5th and Asurion still has not replaced my Blackberry Pearl.
They have been giving me quite the run around for a phone that I've more than paid for over the years I've been insured. Their running a scam! First they claimed the invoice I sent over for the phone was insufficient. Apparently their "Documentation Department" told their "Customer Care" department that the invoice I sent over was not an invoice but a shipping label. Really? First of all Shipping Labels do not contain Invoice numbers. Secondly their "Documentation Department" does not share their data with "Customer Care" so they could not even see the documentation I provided. Yet this second hand information was what they used to dispute my claim although they themselves could not view the documentation and they refused to allow me to either directly email or fax this documentation to them. Seriously?!!! and they have the nerve to call that department "Customer Care"...really it's more of an oxymoron they way the treat their customers. It should be called "Customer Can't" department or "Customer Could Give Two Shits" department.
Then after I spent another 65 minutes on the phone today speaking with Delilah, then April who hung up on me ( apparently she got off at 5pm CST ) then Jared, who sent me on a goose chase for an EIMI # on a phone that was stolen from me 3 months ago. I finally was able to track it down thanks to t-mobile and then speak with Roxanna again with Asuri-Not. Roxanna informed me that I needed to "fax over" the EIMI# which is just a fucking number!
So I called back the fine representative at Tmobile who was dumbfounded when he heard my story because as he informed me the representative at Asuri-Not had access to his database and could have seen that number all along. He added it to his notes just to make it easy for the imbeciles as Asuri-Not.
So I am sending this blog directly to Colleen Mullens – Sr VP Customer Care ( cmullens@asurion.com)
as well as their CEO Bret Comolli ( bcomolli@asurion.com)
Because I am sick of their run-around. It's utter bullshit and it needs to stop.
If you have had similar experience please reply to this blog. I am collecting data for a class action law suit.
They have been giving me quite the run around for a phone that I've more than paid for over the years I've been insured. Their running a scam! First they claimed the invoice I sent over for the phone was insufficient. Apparently their "Documentation Department" told their "Customer Care" department that the invoice I sent over was not an invoice but a shipping label. Really? First of all Shipping Labels do not contain Invoice numbers. Secondly their "Documentation Department" does not share their data with "Customer Care" so they could not even see the documentation I provided. Yet this second hand information was what they used to dispute my claim although they themselves could not view the documentation and they refused to allow me to either directly email or fax this documentation to them. Seriously?!!! and they have the nerve to call that department "Customer Care"...really it's more of an oxymoron they way the treat their customers. It should be called "Customer Can't" department or "Customer Could Give Two Shits" department.
Then after I spent another 65 minutes on the phone today speaking with Delilah, then April who hung up on me ( apparently she got off at 5pm CST ) then Jared, who sent me on a goose chase for an EIMI # on a phone that was stolen from me 3 months ago. I finally was able to track it down thanks to t-mobile and then speak with Roxanna again with Asuri-Not. Roxanna informed me that I needed to "fax over" the EIMI# which is just a fucking number!
So I called back the fine representative at Tmobile who was dumbfounded when he heard my story because as he informed me the representative at Asuri-Not had access to his database and could have seen that number all along. He added it to his notes just to make it easy for the imbeciles as Asuri-Not.
So I am sending this blog directly to Colleen Mullens – Sr VP Customer Care ( cmullens@asurion.com)
as well as their CEO Bret Comolli ( bcomolli@asurion.com)
Because I am sick of their run-around. It's utter bullshit and it needs to stop.
If you have had similar experience please reply to this blog. I am collecting data for a class action law suit.
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